Employee & Customer Surveys

Do you know what your employees and customers are thinking? Our research shows there is good reason to understand and track both employee opinions and customer satisfaction. Your company’s bottom-line profitability is ultimately based on your customer’s level of satisfaction and intention to remain customers and customer satisfaction is directly linked to customer’s interaction with front line employees, not to mention the important attributes of your products and services.

Strategic Organizational Solutions can help you measure and track these important metrics.

Employee Surveys - keeping a thumb on the pulse of your employees work attitudes is necessary to maintain high levels of motivation, morale and productivity. These surveys are a key tool in retaining your most talented employees.

Customer Surveys - Customer relationship management is key to an organization’s success. Truly understanding customer needs and inspiring their trust is the key to continued customer loyalty.

The Importance of Respondent Anonymity

Strategic Organizational Solutions guarantees complete anonymity for all survey respondents. Using an outside vendor is one tool organizations utilize to assure employees that their responses are truly anonymous and facilitate more open and honest responding. In fact, over half of Fortune 1000 firms utilize an outside vendor for their employee surveys for this very reason.