If you increase your customer retention by only 5%, research shows you can increase your profits anywhere from 15%-50%. Many companies track customer retention but few understand why their customers are remaining. Do you know what attributes of your products and services keep your customers and which are driving them away? The challenge is even more daunting because today’s customers are more educated and have more options. We can help.

Using quantitative methods Strategic Organizational Solutions will profile your current customer base to establish a baseline and then identify those factors that best predict customer loyalty over time. We will help you understand what customer experiences are associated with loyal customers and what experiences are associated with disloyal customers. Our comprehensive process provides actionable results that will help your organization target areas for improvement and position your company for future growth.